WHAT IS AVIANCA?
Avianca is the national flag carrier airline of Colombia. The airline was formed in 1919 and is the oldest airline in South America and the second oldest airline in the world. Avianca is owned by the Panamanian holding company, AviancaTACA S.A, and it's business headquarters are based at - Avenida El Dorado, Ciudad Salitre, Bogota, Colombia. Avianca's main airport hub is located at the El Dorado Airport in Bogota, Colombia.
WHERE CAN I BUY FLIGHTS WITH AVIANCA?
Avianca flies to eighty seven destinations in twenty two countries and flights on these routes can be purchased from any of it's airport, airline offices, from high street travel agents, from their website - www.avianca.com -, or by visiting or ringing one of their fifty five sales offices situated in Colombia. A list of these addresses and phone numbers can be found by visiting - www.avianca.com/Oficinas.-. International callers can ring their Bogota reservations office on +57 1-6-431-847 / 848, between 08.30 - 21.00, Monday to Saturday or 09.00 - 21.00 on Sundays. Avianca's highly informative website, which is available in English, Portugese and Spanish, also sells vacation packages.
DOES AVIANCA OFFER IT'S CUSTOMERS ANY SPECIAL INFLIGHT SERVICES?
Customers receive a champagne welcome aboard all Avianca flights. Avianca allows pet carriage, both in the aircraft cabin and aircraft hold. Meals served aboard Avianca flights consist of business class or tourist class menus or special diets can also be arranged. All Avianca flights are mobility and / or wheelchair friendly.
DOES AVIANCA HAVE A CUSTOMER SERVICE FACILITY?
Avianca customer service staff can be contacted by e-mail, by ringing one of their nineteen customer service lines, which can be found by visiting this link - www.avianca.com/CallCenter - by visiting one of their fifty five sales offices situated in Colombia, addresses for these offices can be found by visiting this link - www.avianca.com/Oficinas - or by using their website's Live Chat facility. The Avianca website has several informational sections and an extensive FAQ page, all of which cover a vast range of booking, flight, luggage and service queries.
WHAT ARE AVIANCA'S BOOKING / CANCELLATION POLICIES?
All minors must be accompanied by an adult over the age of eighteen. Use of credit or debit cards for payment is dependent upon which country you reside in. All cancellations must be made by ringing one of Avianca's sales offices. All cancellations are subject to the conditions of the tariff selected at the time of purchase.Customers are informed of all cancellation policies at the time of their reservation.
DOES AVIANCA HAVE A REWARDS PROGRAM?
Avianca has two rewards programs. A corporate program which is aimed at frequent flyer, business travellers, which offers their corporate customers a range of airport benefits and services, and their Lifemiles rewards program, which is open to all, where customers can earn air miles by flying with Avianca or any of it's twenty seven Star Alliance partner airlines.
DOES AVIANCA PROVIDE ANY PROMOTIONAL DEALS?
Avianca.discounts, deals and special offers for both their flights and vacation packages, can be found on the Offers page of their website. Customers can also be informed of any future deals by following Avianca on their Facebook or Twitter pages.